In the app
- Open CelpMock and sign in.
- Go to Account.
- At the bottom, choose Delete account.
- Read what is deleted and what is kept, then confirm with your password, or by signing in with Google or Apple again.
Removing the app from your phone does not delete your account.
On the website
- Log in at celpmock.com.
- Open Account from the menu at the top right.
- Under Delete account, choose Delete account and confirm the same way.
What is deleted
- Your account: your name, email address and password.
- Your results, feedback, practice answers and Writing texts.
- Your Speaking recordings.
- Your streak, your points and your place on the weekly board.
- Any time left on a pass. It is lost, and nothing is refunded automatically. If you think you qualify for a refund, read the refund policy and ask before you delete.
What is kept
- The record of each payment, without your name or email address, because tax and payment rules require it.
- If you bought a pass in the last 180 days: a copy of your test answers and levels with no name, email or recordings in it, in case the payment is disputed. It is deleted 180 days after your account.
- If you bought a pass in the app, Apple or Google keep their own record of that purchase. Ask them about it.
If you need help
If you cannot sign in any more, write to support@celpmock.com from the email address on your account and ask us to delete it. We answer within two working days.